Please read these Terms and Conditions (“Terms”) carefully before using the website located at https://skinandcancerinstitute.com (the “Site”) or any services offered by Skin And Cancer Institute (“we,” “us,” “our,” or the “Practice”). These Terms constitute a legally binding agreement between you (“you” or “Patient”) and Skin And Cancer Institute.
By accessing or using our Site, scheduling an appointment, or receiving services from any of our locations, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.
Skin And Cancer Institute is a multi-specialty dermatology practice offering both medical dermatology and cosmetic/aesthetic services. We operate across multiple states, with clinic locations in California, Nevada, Arizona, and New Mexico. The specific services available at each location vary by provider and office. Not all cosmetic or aesthetic procedures are offered at every location.
Our services include, but are not limited to, medical dermatology, skin cancer screening and treatment, and cosmetic procedures such as injectables, laser treatments, and other aesthetic services, subject to availability by location and provider.
You may use our Site for personal, non-commercial purposes to learn about our services, locate our offices, schedule appointments, and access your patient portal. You agree not to:
The content on this Site, including text, graphics, images, videos, and other materials, is provided for general informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.
If you access our patient portal (APPatient) or any account-based service, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.
Appointments may be scheduled online through our scheduling platform, NextPatient, by phone, or at any of our office locations. Scheduling an appointment through our website does not guarantee that an appointment has been confirmed until you receive a confirmation notification from us.
Patients under the age of 18 (“minors”) are welcome at our practice under the following conditions:
If a parent or guardian is unable to attend the first appointment, please contact your local office in advance to discuss alternative consent arrangements.
You agree to provide accurate, current, and complete information when scheduling appointments or completing intake forms. Providing false or misleading information may affect the quality of care you receive and could result in the rescheduling or cancellation of your appointment.
We respect your time and ask that you respect ours and that of other patients who may need appointments. The following fees apply:
| Appointment Type | Required Notice | Fee for Late Cancellation or No-Show |
|---|---|---|
| General Medical & Cosmetic Appointments | 24 hours in advance | $35.00 |
| Cosmetic Procedures (e.g., injectables, laser, aesthetic treatments) | 24 hours in advance | $200.00 |
Cancellation fees apply to both late cancellations (cancellations made with less than 24 hours’ notice) and no-shows (failure to arrive for a scheduled appointment without any prior notice). These fees are not billable to insurance and are the sole responsibility of the patient.
Patients who have three or more no-shows or late cancellations within a 12-month period may be subject to prepayment requirements for future appointments or, at the Practice’s discretion, may be asked to seek care elsewhere.
Prepaid services, packages, or treatment plans must be used within twelve (12) months from the date of purchase. Prepaid services that are not used within this timeframe may be forfeited without refund unless otherwise required by applicable state law. Extensions may be granted at the discretion of the Practice and must be requested in advance of the expiration date.
Where a consultation fee is collected to secure an appointment, that fee is non-refundable in the event of a no-show or late cancellation (as defined in Section 4). The consultation fee may be applied toward services rendered at the time of the appointment, subject to the terms communicated at time of booking.
Deposits collected to confirm a cosmetic or aesthetic procedure appointment are subject to the cancellation policy outlined in Section 4. Deposits may be applied toward the cost of the procedure when the appointment is kept. Forfeited deposits due to no-shows or late cancellations are non-refundable.
Refund eligibility varies by service type and circumstance. Please contact your local office to discuss specific refund requests. All refund decisions are made at the discretion of the Practice. We do not offer refunds on completed services or treatments.
Payment is due at the time services are rendered. We accept major credit cards, debit cards, cash, and other payment methods as posted at each office location. We do not currently offer payment plans or third-party financing options.
We accept a variety of insurance plans. Our team will verify your insurance eligibility and benefits prior to your appointment as a courtesy. However, insurance verification does not guarantee payment or coverage. Insurance benefits and coverage are ultimately determined by your insurance carrier, and we encourage you to confirm your coverage directly with your insurer.
Patients are responsible for all applicable co-pays, deductibles, and coinsurance amounts at the time of service. Any balance not covered by your insurance plan remains your responsibility.
If your insurance plan requires a referral to see a specialist, it is your responsibility to obtain a valid referral from your primary care provider prior to your appointment. We are unable to accept patients without required referrals, and arriving without a required referral may result in rescheduling or the patient being seen as a self-pay patient. Please confirm your referral requirements with your insurance carrier before your appointment.
Patients without insurance or who choose to be seen on a self-pay basis are responsible for the full cost of services at the time of service. Please contact your local office for information about self-pay rates.
Cosmetic and aesthetic services are generally not covered by health insurance. Payment for all cosmetic procedures is the sole responsibility of the patient and is due at the time of service.
Telemedicine services are available to established and new patients in California, Nevada, Arizona, and New Mexico, subject to provider availability in each state. Both the patient and the treating provider must be physically located in the same state at the time of the telemedicine visit for the service to be legally rendered.
New patients are required to complete an in-person office visit for their initial evaluation before being eligible for telemedicine appointments. This requirement ensures that an appropriate in-person examination and medical history review can be completed before transitioning to a virtual care model.
Telemedicine availability and the scope of services offered via telemedicine vary by provider. Not all conditions, services, or treatments can be appropriately addressed through a virtual visit. Your provider will determine whether a telemedicine visit is clinically appropriate for your needs.
You are responsible for ensuring you have the necessary technology, internet connection, and a private, appropriate location to participate in a telemedicine visit. Technical difficulties on your end may result in the rescheduling of your appointment. The cancellation policy in Section 4 applies to telemedicine appointments.
Telemedicine has inherent limitations compared to in-person care. Some conditions require physical examination or in-office diagnostic testing and cannot be fully evaluated via telemedicine. Your provider may determine during a telemedicine visit that an in-person appointment is necessary and will advise you accordingly.
The prescribing of medications via telemedicine is subject to applicable state laws and provider discretion. Controlled substances cannot be prescribed via telemedicine except as permitted by law.
Skin And Cancer Institute is committed to providing a safe, respectful, and welcoming environment for all patients and staff. We expect all patients and visitors to treat our staff and fellow patients with dignity and respect.
The following behaviors will not be tolerated and may result in the termination of the patient-provider relationship and/or removal from our offices:
In the event a patient engages in conduct that is disrespectful, threatening, or otherwise inappropriate, we reserve the right to discontinue the appointment immediately and to discharge the patient from the Practice with reasonable notice as required by applicable law.
We welcome honest feedback from our patients. We ask that any reviews or testimonials you submit on third-party platforms be truthful and based on your genuine experience. The submission of false, misleading, or defamatory reviews is prohibited. We reserve the right to report suspected fraudulent reviews to the relevant platform and to pursue all available legal remedies in response to demonstrably false statements.
All content on this Site — including but not limited to text, graphics, logos, photographs, videos, and other materials — is the exclusive property of Skin And Cancer Institute or its content licensors and is protected by applicable United States and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, publish, display, perform, modify, create derivative works from, transmit, or in any way exploit any portion of our content without our prior written consent. Specifically:
Unauthorized use of our intellectual property may constitute copyright infringement, trademark infringement, or other violations of law and may subject you to civil and criminal penalties. Permission requests may be submitted to info@skinusa.com.
Our Site may contain links to third-party websites or integrate third-party services, including our appointment scheduling platform (NextPatient) and patient portal (APPatient). These third-party services are governed by their own terms and privacy policies, which we encourage you to review. We are not responsible for the content, accuracy, privacy practices, or availability of third-party websites or services. The inclusion of a link or integration does not imply our endorsement of that third party.
THE SITE AND ALL CONTENT AND SERVICES PROVIDED THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We make no representations or warranties about the accuracy, completeness, or reliability of any content on the Site.
To the fullest extent permitted by applicable law, Skin And Cancer Institute, its affiliated entities, officers, directors, employees, providers, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, this Site or its content, including but not limited to loss of data, loss of revenue, or loss of goodwill.
Our total liability for any claim arising out of or related to the use of this Site shall not exceed the greater of (a) the amount paid by you for services in the three (3) months preceding the claim, or (b) one hundred dollars ($100).
Nothing in these Terms limits our liability for fraud, gross negligence, willful misconduct, or any liability that cannot be excluded or limited under applicable law.
Before initiating formal dispute proceedings, you agree to contact us at info@skinusa.com to attempt to resolve the dispute informally. We will make a good faith effort to resolve the issue within 30 days of receiving written notice of your concern.
If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or your receipt of services at any Skin And Cancer Institute location — including questions about the existence, validity, or termination of these Terms — shall be resolved exclusively through binding individual arbitration, rather than in court.
The arbitration shall be conducted by a mutually agreed-upon arbitration service under its applicable rules. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
You agree that any arbitration or legal proceeding will be conducted on an individual basis only and not as part of a class, collective, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Skin And Cancer Institute.
Nothing in this Section prevents either party from seeking emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration. Claims arising under HIPAA or other healthcare-specific regulatory frameworks remain subject to applicable governmental dispute processes.
These Terms are governed by and construed in accordance with the laws of the state in which you received or are receiving services from Skin And Cancer Institute, without regard to that state’s conflict of law provisions:
Use of this website without an associated service location shall be governed by the laws of the State of California.
Your use of this Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using this Site, you also consent to the data practices described in our Privacy Policy. The collection, use, and protection of your Protected Health Information is governed by our HIPAA Notice of Privacy Practices, provided separately at the time of your first visit.
We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last Updated” date at the top of this page and post the revised Terms on our Site. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
These Terms, together with our Privacy Policy and any additional agreements you have entered into with us (including patient intake forms and treatment consent forms), constitute the entire agreement between you and Skin And Cancer Institute with respect to your use of this Site and our services, and supersede all prior agreements, understandings, and representations.
If you have any questions about these Terms and Conditions, please contact us:
Skin And Cancer Institute
ATTN: Legal / Compliance
PO Box 16297
Beverly Hills, CA 90209
Email: info@skinusa.com
Phone: 888-993-3761
Website: https://skinandcancerinstitute.com
