Please read these Terms and Conditions (“Terms”) carefully before using the website located at https://skinandcancerinstitute.com (the “Site”) or any services offered by Skin And Cancer Institute (“we,” “us,” “our,” or the “Practice”). These Terms constitute a legally binding agreement between you (“you” or “Patient”) and Skin And Cancer Institute.
By accessing or using our Site, scheduling an appointment, or receiving services from any of our locations, you acknowledge that you have read, understood, and agree to be bound by these Terms, including the mandatory individual arbitration provision, class action and representative action waiver, jury-trial waiver, and shortened limitations period set out in Sections 12 and 13 below. If you do not agree to these Terms, do not use our Site or services.
Skin And Cancer Institute is a multi-specialty dermatology practice offering both medical dermatology and cosmetic/aesthetic services. We operate across multiple states, with clinic locations in California, Nevada, Arizona, and New Mexico. The specific services available at each location vary by provider and office. Not all cosmetic or aesthetic procedures are offered at every location.
Our services include, but are not limited to, medical dermatology, skin cancer screening and treatment, and cosmetic procedures such as injectables, laser treatments, and other aesthetic services, subject to availability by location and provider.
You may use our Site for personal, non-commercial purposes to learn about our services, locate our offices, schedule appointments, and access your patient portal. You agree not to:
The content on this Site, including text, graphics, images, videos, and other materials, is provided for general informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.
If you access our patient portal (APPatient) or any account-based service, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.
Appointments may be scheduled online through our scheduling platform, NextPatient, by phone, or at any of our office locations. Scheduling an appointment through our website does not guarantee that an appointment has been confirmed until you receive a confirmation notification from us.
Patients under the age of 18 (“minors”) are welcome at our practice under the following conditions:
If a parent or guardian is unable to attend the first appointment, please contact your local office in advance to discuss alternative consent arrangements.
You agree to provide accurate, current, and complete information when scheduling appointments or completing intake forms. Providing false or misleading information may affect the quality of care you receive and could result in the rescheduling or cancellation of your appointment.
We respect your time and ask that you respect ours and that of other patients who may need appointments. The following fees apply:
| Appointment Type | Required Notice | Fee for Late Cancellation or No-Show |
|---|---|---|
| General Medical & Cosmetic Appointments | 24 hours in advance | $35.00 |
| Cosmetic Procedures (e.g., injectables, laser, aesthetic treatments) | 24 hours in advance | $200.00 |
Cancellation fees apply to both late cancellations (cancellations made with less than 24 hours’ notice) and no-shows (failure to arrive for a scheduled appointment without any prior notice). These fees are not billable to insurance and are the sole responsibility of the patient.
How to Cancel: To cancel or reschedule an appointment, please contact your local office directly by phone or use our online scheduling platform. Cancellations must be received at least 24 hours before your scheduled appointment time to avoid a fee.
Patients who have three or more no-shows or late cancellations within a 12-month period may be subject to prepayment requirements for future appointments or, at the Practice’s discretion, may be asked to seek care elsewhere.
Prepaid services, packages, or treatment plans must be used within twelve (12) months from the date of purchase. Prepaid services that are not used within this timeframe may be forfeited without refund unless otherwise required by applicable state law. Extensions may be granted at the discretion of the Practice and must be requested in advance of the expiration date.
Where a consultation fee is collected to secure an appointment, that fee is non-refundable in the event of a no-show or late cancellation (as defined in Section 4). The consultation fee may be applied toward services rendered at the time of the appointment, subject to the terms communicated at time of booking.
Deposits collected to confirm a cosmetic or aesthetic procedure appointment are subject to the cancellation policy outlined in Section 4. Deposits may be applied toward the cost of the procedure when the appointment is kept. Forfeited deposits due to no-shows or late cancellations are non-refundable.
Refund eligibility varies by service type and circumstance. Please contact your local office to discuss specific refund requests. All refund decisions are made at the discretion of the Practice. We do not offer refunds on completed services or treatments.
Payment is due at the time services are rendered. We accept major credit cards, debit cards, cash, and other payment methods as posted at each office location. We do not currently offer payment plans or third-party financing options.
We accept a variety of insurance plans. Our team will verify your insurance eligibility and benefits prior to your appointment as a courtesy. However, insurance verification does not guarantee payment or coverage. Insurance benefits and coverage are ultimately determined by your insurance carrier, and we encourage you to confirm your coverage directly with your insurer.
Patients are responsible for all applicable co-pays, deductibles, and coinsurance amounts at the time of service. Any balance not covered by your insurance plan remains your responsibility.
If your insurance plan requires a referral to see a specialist, it is your responsibility to obtain a valid referral from your primary care provider prior to your appointment. We are unable to accept patients without required referrals, and arriving without a required referral may result in rescheduling or the patient being seen as a self-pay patient. Please confirm your referral requirements with your insurance carrier before your appointment.
Patients without insurance or who choose to be seen on a self-pay basis are responsible for the full cost of services at the time of service. Please contact your local office for information about self-pay rates.
Cosmetic and aesthetic services are generally not covered by health insurance. Payment for all cosmetic procedures is the sole responsibility of the patient and is due at the time of service.
Telemedicine services are available to established and new patients in California, Nevada, Arizona, and New Mexico, subject to provider availability in each state. Both the patient and the treating provider must be physically located in the same state at the time of the telemedicine visit for the service to be legally rendered.
New patients are required to complete an in-person office visit for their initial evaluation before being eligible for telemedicine appointments. This requirement ensures that an appropriate in-person examination and medical history review can be completed before transitioning to a virtual care model.
Telemedicine availability and the scope of services offered via telemedicine vary by provider. Not all conditions, services, or treatments can be appropriately addressed through a virtual visit. Your provider will determine whether a telemedicine visit is clinically appropriate for your needs.
You are responsible for ensuring you have the necessary technology, internet connection, and a private, appropriate location to participate in a telemedicine visit. Technical difficulties on your end may result in the rescheduling of your appointment. The cancellation policy in Section 4 applies to telemedicine appointments.
Telemedicine has inherent limitations compared to in-person care. Some conditions require physical examination or in-office diagnostic testing and cannot be fully evaluated via telemedicine. Your provider may determine during a telemedicine visit that an in-person appointment is necessary and will advise you accordingly.
The prescribing of medications via telemedicine is subject to applicable state laws and provider discretion. Controlled substances cannot be prescribed via telemedicine except as permitted by law.
Skin And Cancer Institute is committed to providing a safe, respectful, and welcoming environment for all patients and staff. We expect all patients and visitors to treat our staff and fellow patients with dignity and respect.
The following behaviors will not be tolerated and may result in the termination of the patient-provider relationship and/or removal from our offices:
In the event a patient engages in conduct that is disrespectful, threatening, or otherwise inappropriate, we reserve the right to discontinue the appointment immediately and to discharge the patient from the Practice with reasonable notice as required by applicable law.
We welcome honest feedback from our patients. We ask that any reviews or testimonials you submit on third-party platforms be truthful and based on your genuine experience. The submission of false, misleading, or defamatory reviews is prohibited. We reserve the right to report suspected fraudulent reviews to the relevant platform and to pursue all available legal remedies in response to demonstrably false statements.
All content on this Site — including but not limited to text, graphics, logos, photographs, videos, and other materials — is the exclusive property of Skin And Cancer Institute or its content licensors and is protected by applicable United States and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, publish, display, perform, modify, create derivative works from, transmit, or in any way exploit any portion of our content without our prior written consent. Specifically:
Unauthorized use of our intellectual property may constitute copyright infringement, trademark infringement, or other violations of law and may subject you to civil and criminal penalties. Permission requests may be submitted to info@skinusa.com.
Our Site may contain links to third-party websites or integrate third-party services, including our appointment scheduling platform (NextPatient) and patient portal (APPatient). These third-party services are governed by their own terms and privacy policies, which we encourage you to review. We are not responsible for the content, accuracy, privacy practices, or availability of third-party websites or services. The inclusion of a link or integration does not imply our endorsement of that third party.
THE SITE AND ALL CONTENT AND SERVICES PROVIDED THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We make no representations or warranties about the accuracy, completeness, or reliability of any content on the Site.
To the fullest extent permitted by applicable law, Skin And Cancer Institute, its affiliated entities, officers, directors, employees, providers, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, this Site or its content, including but not limited to loss of data, loss of revenue, or loss of goodwill.
Our total liability for any claim arising out of or related to the use of this Site shall not exceed the greater of (a) the amount paid by you for services in the three (3) months preceding the claim, or (b) one hundred dollars ($100).
Nothing in these Terms limits or excludes our liability for fraud, gross negligence, willful misconduct, personal or bodily injury, professional negligence, medical malpractice, or any other liability that cannot be excluded or limited under applicable law.
Time Limitation on Claims. To the fullest extent permitted by applicable law, any claim or cause of action arising out of or relating to these Terms, the Site, or your use of the Site must be commenced within one (1) year after the claim or cause of action accrues; otherwise, it is permanently barred. For purposes of this Section, a claim accrues when you know, or through the exercise of reasonable diligence should know, of the facts giving rise to the claim. This one-year limitation does not apply to, and does not shorten the limitations period for, any claim for personal or bodily injury, professional negligence, or medical malpractice, or any other claim to the extent a shortened limitations period is prohibited by the laws of California, Nevada, Arizona, New Mexico, or other applicable law.
Before initiating arbitration or any other formal proceeding, you and the Practice agree to first attempt to resolve the dispute informally. You must send a written Notice of Dispute to Skin And Cancer Institute, ATTN: Legal/Compliance, PO Box 16297, Beverly Hills, CA 90209, or info@skinusa.com, that includes your name, contact information, a description of the dispute, and the specific relief you seek. The Notice of Dispute must be individual to you; a notice submitted on behalf of multiple individuals does not satisfy this requirement. The parties will make a good-faith effort to resolve the dispute within sixty (60) days after we receive your Notice of Dispute. Completion of this informal-resolution process is a condition precedent to commencing arbitration. Any applicable limitations period (including the one-year period in Section 12) and any arbitration filing deadline are tolled while the parties comply with this Section.
If the dispute is not resolved through the informal-resolution process, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or your use of the Site (a “Dispute”) that is not excluded under Section 13.F shall be resolved exclusively by final and binding individual arbitration, rather than in court. This arbitration provision evidences a transaction involving interstate commerce, and the Federal Arbitration Act (9 U.S.C. Sections 1 et seq.) governs its interpretation and enforcement.
The arbitration will be administered by JAMS under its Consumer Arbitration Minimum Standards and Consumer Arbitration Rules then in effect, as modified by these Terms. The arbitrator may award any relief that would be available to the individual party in an individual action in court. The arbitrator’s award is final and binding and may be entered as a judgment in any court of competent jurisdiction. The Practice will pay the arbitration filing, administrative, and arbitrator fees to the extent required by the applicable JAMS rules and Consumer Arbitration Minimum Standards, and will pay all such fees for any non-frivolous Dispute to the extent necessary for this Section to be enforceable. The arbitration will take place in the county in which you received services or, at your election, will be conducted by telephone, videoconference, or on the basis of written submissions.
YOU AND THE PRACTICE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate or join the claims of more than one person, may not preside over any form of class, collective, or representative proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
Nothing in these Terms waives any right you may have to seek public injunctive relief; any such relief may be sought only in a court of competent jurisdiction, and any request for public injunctive relief shall be severed from the arbitration and stayed pending completion of the individual arbitration. The enforceability of this Class Action and Representative Action Waiver and the application of the exceptions in Section 13.E are for a court, and not the arbitrator, to decide. If this Class Action and Representative Action Waiver is found unenforceable as to a particular claim or a particular request for relief, then that claim or request shall be severed and adjudicated in a court of competent jurisdiction on an individual basis, and the remainder of this Section 13 shall remain in full force and effect as to all other claims. Under no circumstances will any class, collective, consolidated, or representative claim be resolved in arbitration.
To the fullest extent permitted by applicable law, if for any reason a Dispute proceeds in court rather than in arbitration, YOU AND THE PRACTICE EACH WAIVE ANY RIGHT TO A TRIAL BY JURY and each waive any right to consolidate such a Dispute with the claims of any other person.
This arbitration provision does not apply to: (i) a claim that qualifies for small-claims court, so long as it is brought on an individual basis and remains in that court; (ii) either party’s request for emergency or temporary injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration; and (iii) a request for public injunctive relief, which may be brought in court as described in Section 13.C.
This arbitration provision also does not govern claims for professional negligence, medical malpractice, or personal or bodily injury arising from the rendering of professional health-care services. Those claims are governed by any separate written arbitration agreement, consent, or patient form, signed by the patient or the patient’s authorized representative to the extent enforceable under applicable state law. Nothing in this Section limits either party’s right to file or respond to a complaint, report, or inquiry with a governmental or regulatory authority, including with respect to healthcare privacy, licensing, or professional-conduct matters.
You may opt out of this arbitration provision (Sections 13.B through 13.E) by sending written notice of your decision to Skin And Cancer Institute, ATTN: Legal/Compliance, PO Box 16297, Beverly Hills, CA 90209, or info@skinusa.com, within thirty (30) days after you first accept these Terms. Your notice must include your name and a statement that you wish to opt out of arbitration. Opting out affects only the agreement to arbitrate and does not affect any other provision of these Terms, including the Class Action and Representative Action Waiver in Section 13.C or the Jury Trial Waiver in Section 13.D, to the extent those provisions are enforceable under applicable law.
These Terms are governed by and construed in accordance with the laws of the state in which you received or are receiving services from Skin And Cancer Institute, without regard to that state’s conflict of law provisions:
Your use of this Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using this Site, you also consent to the data practices described in our Privacy Policy. The collection, use, and protection of your Protected Health Information is governed by our HIPAA Notice of Privacy Practices, provided separately at the time of your first visit.
We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last Updated” date at the top of this page and post the revised Terms on our Site. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Notwithstanding the foregoing, the Class Action and Representative Action Waiver in Section 13.C shall be governed by the specific severability rule set out in that Section, and shall not be reformed to permit any class, collective, consolidated, or representative arbitration.
These Terms, together with our Privacy Policy and any additional agreements you have entered into with us (including patient intake forms and treatment consent forms), constitute the entire agreement between you and Skin And Cancer Institute with respect to your use of this Site and our services, and supersede all prior agreements, understandings, and representations.
If you have any questions about these Terms and Conditions, please contact us:
